SUPPORT & SERVICE
A Commitment to Innovation & Excellence
SOLiD is passionate about customer service and aims with all deployments, whether large or small, to exceed customer expectations for fast delivery, performance, and service.
It all starts with our ACT process, which Assembles, Configures, and Tests the DAS before shipping. This practice reduces out-of-box failures that impact timelines and cost overruns. The SOLiD support team is here to help customers ensure the maximum return from their investment in wireless equipment.
SOLiD services offer a suite of support programs for customers, from help-desk telephone support packages to remote monitoring and management. SOLiD tailors support services according to your needs.
E-mail support@solid.com anytime to automatically create a support ticket.
Telephone support is available Monday Through Friday
9:00AM to 7:00PM ET
888-409-9997, Option 2
The cutoff for RMA shipping is noon CT each business day
